Frequently Asked Questions
Do you have a minimum order quantity?
Yes, we do. We maintain limited stock for the products we promote and require a M.O.Q to start production. This usually varies by the technics and machines, typically around 1 pallet or half pallet load per item.
What is your return policy?
Orders cannot be cancelled and returned unless there are verified quality problem reasons.
What is your quality assurance?
Products are manufactured in compliance with strict industry quality standards. We are committed to continuous improvement and provide free replacement or refund for any shipments with quality issues.
What is your lead time for orders?
Lead times range from 2 weeks to 8 weeks depending on the order quantity. Typically, a 20' feet container order is shipped within 4 weeks.
Can I request samples and are they free?
Yes, samples are free of charge unless you require a large quantity for distribution. Please note that international shipping costs will be the responsibility of the requester.
What are the shipping methods for samples?
Samples are usually shipped via international couriers such as Fedex, DHL, UPS, or TNT. You may use your own account for pick-up or we can arrange it for you.
Zahran Marble
