❓ Frequently Asked Questions
Do you have a minimum order quantity (MOQ)?
Yes, we do. We maintain very limited stock for promoted products. The MOQ requirement to start production varies by technics and machinery, normally around 1 pallet or half pallet load per item.
What is your quality assurance policy?
Our products are manufactured in compliance with strict industry quality standards. We are committed to continuous improvement and are responsible for any quality issues, providing free replacements or refunds for affected shipments.
What is your standard lead time?
The lead time ranges from 2 to 8 weeks depending on order quantity. Typically, a 20-foot container order is shipped within 4 weeks.
How are samples shipped?
Samples are usually shipped via international couriers such as FedEx, DHL, UPS, or TNT. If you have an account with these providers, we can arrange a pickup or use your account number for shipping.
Are samples provided free of charge?
Yes, samples are free of charge unless you require large quantities for distribution. Please note that international shipping costs are to be covered by the recipient.
What is the return policy for orders?
Orders cannot be cancelled or returned unless there are verified quality problem reasons.
Zahran Marble
