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Frequently Asked Questions
Q1. Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
Q2. What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will sort out the reasons and ensure you'll be properly compensated.
Q3. What's the benefit for long term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, custom packaging, and QC as per custom requirements.
Q4. Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
Q5. What is the typical lead time for an order?
Generally, it takes about two weeks after receiving the 30% advance payment, depending on the order volume.
Q6. Do you provide quality inspection before shipping?
Yes, we have a strict QC process and can provide inspection reports or photos before the final balance payment.